Delivery Details

Unfortunately we do not ship outside of the UK and do not allow the general public on site without an appointment so please call or email to avoid disappointment. 

UK Mainland 

We use Royal Mail or DPD for small items under 1m in length, you will be receive a delivery day and time slot once booked with DPD, if this is not suitable you can use the DPD portal to arrange an alternative delivery.

All own stock (i.e. Camo, in-lite and Ryno) items may take 2 working days to dispatch at busier times, orders received on Friday will not leave until the following Monday. Deliveries will be made by our preferred carrier DPD or DPD Freight for non palletised items over 1m in length. Deliveries will need signing for and any damages or missing items signed as such and must be notified same day as delivery is made.

Scotland & Offshore

Deliveries to Scotland, including glass, may be subject to additional delivery charges due to graphical location (and other locations outside of England Mainland).

 

Lead Times

DPD/Royal Mail

Please allow 2-3 working days

Stylecrest Skirting Please Contact Us

 

PALLET DELIVERIES

Palletised goods are typically 5-7 working days and will also need signing as damaged if in any way the pallet is damaged, we will contact you with a delivery day for palletised goods. If for any reason there is nobody in to take delivery of palletised goods you will be charged a redelivery fee before redelivery is attempted. You will be required to unload by hand yourself if the driver is not able to use the vehicle’s tail lift. The transport company allow a window of 20 minutes for unloading by hand so please make sure you have enough people to help if required, please be aware of this before ordering. We will need 24hrs notice to change palletised delivery days. Access restrictions for larger vehicles need to be stated at time of order.

 

If ordered, it is the customers responsibility to offload from the lorry, and be aware that most delivery companies will allow only 15-20 minutes to unload.  Therefore it is your responsibility to ensure there are an adequate number of people to assist with the offloading.  If the driver feels there is not enough people to help unload in time, the driver is within his rights to refuse delivery.  Failure to deliver, including for the above reason, will result in a large redelivery charge. 

 

Please also be informed that we are unable to give you a delivery time.  Delivery is a 9.00 to 5.00 service, and allowances need to be taken into consideration for traffic or other route delays.  In the rare instance that a delivery window is discussed, please be prepared that this may also be delayed.  We do request that the driver contacts you an hour before delivery to enable you to prepare to take the delivery, but this is just a request and the driver is under no obligation to do so (although it is extremely rare that they will not do so).

 

Glass Deliveries

Glass and orders usually have a lead time of between 7-10 working days for most English/Welsh Postcodes depending on location (Scotland/Devon/Cornwall 10-20 working days) as all toughened glass is made to order and non-returnable.

Non Stock Items - Stainless Steel, Glass, Composite, Metal Railing, Eco Fence

Non stock item orders, such as stainless steel, glass, composite decking & balustrade, metal railing and eco fence the customer will be given an estimated delivery day where possible and any delays will be notified. Deck Supermarket Limited can not be held responsible for any delays which may happen during busier times. All goods are sent through 3rd party couriers, although we try to specify delivery dates where possible we can not be held responsible if they do not adhere to these dates although all efforts will be made to supply your goods on the dates given. All deliveries require a signature and help unloading and glass will require unloading by yourself, please be aware before placing your order. If for any reason you are unable to accept delivery of your glass on the delivery date scheduled please notify us 72hrs before and we can rearrange accordingly. The redelivery charge for glass orders is £200 + VAT.

Non UK Mainland (including the Scottish Highlands and all other offshore isles) orders may incur additional costs (we will contact you) and can be on average 3-5 working days